If you are planning to buy a home alarm system, it's essential that you select a company that not only will install your security system properly, but who will provide first-rate customer service. There are multiple home alarm companies to choose from, and you need to converse with several in your city before getting an alarm installed. Below are 4 main questions you can ask the home alarm companies you want to contact:
1. What is the price of the security system and what does that price include?
Some home alarm companies will offer a security system for free, with the requirement that you pay for the installation fee and a 3 year monitoring contract. It's vital when receiving a quote that you get a detailed list of what is included, how much the monitoring costs are and if the cost is for a straight purchase or rental. Requiring a detailed estimate will avoid any future surprises after the alarm is installed.
2. What are your qualifications?
Qualified home alarm companies should be licensed and bonded in any state they are located. Verify that their technicians are certified by the National Burglar and Fire Alarm Association and whether they use Underwriters Laboratory (UL) listed equipment and monitoring services. Check out their references and inquire about how long they have been in business. Choosing a home alarm company that has proven experience and solid credentials is an important step in ensuring that you have the best protection for your home.
3. Where is the monitoring station located and who does the monitoring?
To avoid legal issues, you want a local company that does not subcontract out to a third party. They also should be open 24 hours a day, seven days per week. Find out if the company has a backup monitoring center just in case the main center experiences power problems. Reputable home alarm companies will also use a monitoring center that has built-in redundancies for its computer and phone lines just in case something goes wrong.
4. What is the warranty and what does it cover?
You should know how long a warranty lasts and what it covers in case of malfunction or loss. The best home alarm companies will offer free lifetime maintenance on parts and labor as long as you stay with that particular company. However, some companies only give a limited warranty and will charge extra if you want and extended warranty. Always ask for the warranty in writing to avoid expensive repairs in the future.
Asking home alarm companies as many questions as possible will help you find the best alarm system based on price and security. Don't hesitate to ask the tough questions and insist on any estimates or contracts in writing. Protecting your home and family with a security system is a worthwhile investment which requires planning and determination to get the best deal for your needs.
